Privacy Policy

Introduction

callagent.pro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered phone assistant service.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Account credentials (username and password)
• Company information (company name, address)
• Payment and billing information
• Communication preferences

Call Data

When you use our AI phone assistant service, we collect:

• Call recordings and transcripts
• Call duration, time, and date
• Caller phone numbers
• Call metadata and analytics
• AI agent interactions and responses

Automatically Collected Information

• IP address and device information
• Browser type and version
• Usage patterns and preferences
• Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for the following purposes:

• Provide, maintain, and improve our AI phone assistant service
• Process your transactions and manage your account
• We do not train our models on your calls. Recordings, transcripts and knowledge-base content are used to deliver the service to you, not as training data for our models or anyone else's
• Provide customer support and respond to inquiries
• Send service updates, security alerts, and administrative messages
• Analyze usage patterns to improve service quality
• Comply with legal obligations and enforce our terms
• Prevent fraud and ensure service security

Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: We work with third-party service providers for payment processing, hosting, analytics, and customer support
• No AI providers: we do not share call data with third-party AI providers. Speech recognition, language models and speech synthesis all run on hardware we operate ourselves, so the content of your calls is not sent to OpenAI, Google, Anthropic, or any other external model provider
• Legal Requirements: When required by law, court order, or governmental regulation
• Business Transfers: In connection with any merger, sale, or acquisition of all or part of our business
• With Your Consent: When you explicitly authorize us to share information

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Call recordings and transcripts are typically retained for 90 days unless you configure different retention settings. Account information is retained until you request account deletion.

Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your information
• Withdrawal: Withdraw consent at any time

To exercise these rights, please contact us at privacy@callagent.pro

Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience, analyze usage, and provide personalized content. You can control cookie preferences through your browser settings. Essential cookies required for service functionality cannot be disabled.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the service after changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: